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Professional Services Value Equation (PSVE)

The Professional Services Value Equation” (or PSVE) score incorporates post-sale expansion and improved retention into the PSAR equation. It is defined as PSAR + Expansion Rate + Customer Success Attach Rate (CSAR). The CSAR is the most variable of the three inputs since it is an objective measure of increased retention.

The Professional Services Value Equation” (or PSVE) score incorporates post-sale expansion and improved retention into the PSAR equation. It is defined as PSAR + Expansion Rate + Customer Success Attach Rate (CSAR). The CSAR is the most variable of the three inputs since it is an objective measure of increased retention.